Return Policy

Warranty Evaluations


Items must be unused, unmounted, in original undamaged packaging in new condition. (Items received in altered, cut, painted, damaged or in unsellable condition will be shipped back to the customer, collect, with no credit issued).


Credit can't be issued if no product is returned (except if explicitly indicated us).


Returns are subject to restock fee (restocking fee is 15% for all customer returns). Original shipping / freight / handling / expedite fees invoiced of items being returned are non-refundable.


It is the customer's responsibility to ship / deliver / transport the return goods back to the address indicated in the RGA (if approved).


Items must be returned within 90 days of invoice date to qualify for credit. It is the customer's responsibility to return goods as quickly as possible for credit processing. (In some particular cases the item can apply for credit even after 90 days, but the company reserves the right to refuse returns after the 90 day period).


The company reserves the right to take responsibility for any credit returns processed without our knowledge. It is a requirement to notify the PTJ Industrial Returns Department if an item purchased with us has been submitted to the manufacturer for credit return. 
 

Warranty Evaluations


Before an item can be sent for Warranty Evaluation, the customer will be advised of the evaluation fee that will be charged if the manufacturer deems warranty has been voided due to customer error. Customer must approve of this evaluation fee in writing. This evaluation fee is only charged if the warranty is voided due to customer error and no paid repair or replacement order is made.


If an item is deemed by the manufacturer to not be under warranty or warranty voided due to customer error, all evaluation fees, shipping costs and / or labor costs charged to PTJ Industrial will be passed on to the customer. At this time, customers have 3 weeks to respond to a non-warranty repair quote issued. If no response is received within this time, the item will be scrapped and above-mentioned fees and costs charged.


The company reserves the right to take responsibility in any warranties processed without our knowledge. It is a requirement to notify the PTJ Industrial Returns Department if an item purchased with us has been submitted to the manufacturer for warranty evaluation. 
 

Repair Evaluations


There will be an evaluation fee based on the item and quantity for the labor of the item to be disassembled / tested / evaluated for repair cost.


Evaluation fee will only be charged if there is nothing found wrong with the item, it is found non-repairable or no repair is made after quotation. If a repair of the item is made or a replacement order, that item's evaluation fee is waived. Evaluation fee amount will be given to the customer which must be approved in writing before an item can be sent back for repair evaluation. Evaluation fee may vary by part and manufacturer but will not be less than $50.


Customers will be charged for all shipping / delivery costs accrued during the repair process which will be billed as Shipping & Handling charges, separate and in addition to quoted repair prices. We require a Customer's Purchase Order Number be issued before we will begin any repairs quoted. If you are a new customer, terms of payment will be COD (cash, check or credit card) and must be paid before repairs begin.


Customers have 3 weeks to respond once a repair quote is issued. If no response is received within this time, the item will be scrapped and above-mentioned fees and costs charged.


Customers are responsible for shipping / delivery / transportation of Repair Evaluations to PTJ Industrial accompanied with a completed Repair Request form.