Items must be unused, unmounted, in original undamaged packaging in new condition. (Items received in altered, cut, painted, damaged or in unsellable condition will be shipped back to the customer, collect, with no credit issued).
Modified product such as D-Flange or F2 motors cannot be returned.
Credit can't be issued if no product is returned (except if explicitly indicated us).
Returns are subject to restock fee (restocking fee is 15% for all customer returns). Original shipping / freight / handling / expedite fees invoiced of items being returned are non-refundable.
It is the customer's responsibility to ship / deliver / transport the return goods back to the address indicated in the RGA (if approved).
Items must be returned within 30 days of invoice date to qualify for credit. It is the customer's responsibility to return goods as quickly as possible for credit processing.
The company reserves the right to take responsibility for any credit returns processed without our knowledge. It is a requirement to notify the PTJ Industrial Returns Department if an item purchased with us has been submitted to the manufacturer for credit return.
Before an item can be sent for Warranty Evaluation, the customer will be advised of the evaluation fee that will be charged if the manufacturer deems warranty has been voided due to customer error. Customer must approve of this evaluation fee in writing. This evaluation fee is only charged if the warranty is voided due to customer error and no paid repair or replacement order is made.
If an item is deemed by the manufacturer to not be under warranty or warranty voided due to customer error, all evaluation fees, shipping costs and / or labor costs charged to PTJ Industrial will be passed on to the customer. At this time, customers have 3 weeks to respond to a non-warranty repair quote issued. If no response is received within this time, the item will be scrapped and above-mentioned fees and costs charged.
The company reserves the right to take responsibility in any warranties processed without our knowledge. It is a requirement to notify the PTJ Industrial Returns Department if an item purchased with us has been submitted to the manufacturer for warranty evaluation.