All of the products we sell are brand new and come with a manufacturers warranty! It is typically listed in the item description and is 1-5 years depending on the product. Should you have a problem with a product during the warranty period please contact us and we will help you work through the process.
Items must be unused, unmounted, in original undamaged packaging in new condition. (Items received in altered, cut, painted, damaged or in other than new condition will be shipped back to the customer, collect, with no credit issued).
Modified product such as D-Flange or F2 motors cannot be returned.
Returns are subject to restock fee (restocking fee is 15% for all customer returns). Original shipping / freight / handling / expedite fees invoiced of items being returned are non-refundable.
It is the customer's responsibility to ship / deliver / transport the return goods via the same type of shipping that they received it on back to the address indicated in the RGA (if approved).
Items must be returned within 30 days of invoice date to qualify for credit.
It is a requirement to notify the PTJ Industrial Returns Department if an item purchased with us has been submitted to the manufacturer for credit return.
If an item is deemed by the manufacturer to not be under warranty or warranty voided due to customer error, all evaluation fees, shipping costs and / or labor costs charged to PTJ Industrial will be passed on to the customer
It is a requirement to notify the PTJ Industrial if an item purchased with us has been submitted to the manufacturer for warranty evaluation.